Contact

Q: How do I contact ExpoXR?

Email hallo@expoxr.com or use the contact form on the contact page. Response time is 2–3 business days.

Direct Communication. No Support Tiers.

As a local business based in Leutkirch im Allgäu, Germany, we pride ourselves on direct communication.

When you contact us, you connect with the founder who personally oversees the development and support of our innovative XR solutions.

Response time: 2–3 business days

Email: hallo@expoxr.com

What to Contact ExpoXR About

ExploreXR Product Questions

Evaluating ExploreXR for a specific WordPress project? Use this page to ask about:

Product fit for your use case (e-commerce, architecture, heritage, education)
Which add-ons are relevant to your deployment scenario
Licensing options and site count requirements
Compatibility with your theme, page builder, and hosting environment
Behaviour of specific features before committing to a plan or trial

Implementation & Commercial Enquiries

For businesses and teams preparing a structured deployment, describe your scenario clearly and the response will be equally specific. Relevant contexts include:

Interactive 3D product commerce on WooCommerce
Architecture or real estate spatial visualization
Cultural heritage digitization or museum 3D presentation
Education-focused 3D publishing on WordPress
Agency rollout across multiple client sites
Custom project scoping or technical consultation

Include your current WordPress setup, the number of sites involved, and your approximate timeline. This significantly reduces back-and-forth.

Support Requests

For technical issues, start with the Debug Toolkit and Documentation before reaching out — most common issues are resolved there. When contacting support, include:

A description of the behaviour you are seeing
Your ExploreXR version and WordPress version
Output from the Debug Toolkit (system information, license status, error output)
The device and browser where the issue occurs (especially for AR issues)

Including this information with your first message reduces resolution time considerably.

Based in Germany, Available Globally

ExpoXR is based in Leutkirch im Allgäu, Baden-Württemberg, Germany — in the heart of southern Germany’s Allgäu region. All commercial activity, licensing, and customer support operate under German and EU law.

For European clients, this means a legally grounded point of contact, predictable regulatory context, and direct accountability from a Germany-registered business. For international clients, it means the same standards apply regardless of geography.

Email: hallo@expoxr.com

EU customers benefit from the 14-day statutory withdrawal right for digital purchases under EU consumer law, full GDPR compliance, and payments processed securely via Stripe or PayPal — no payment data stored on ExpoXR servers.

Get in Touch

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Frequently Asked Questions

How do I contact ExpoXR?

Email hallo@expoxr.com or use the contact form on this page. Response time is 2–3 business days.

Where is ExpoXR located?

Marktstraße 10, 88299 Leutkirch im Allgäu, Baden-Württemberg, Germany.

Who responds to enquiries?

Ayal Othman — the founder of ExpoXR — responds to all enquiries directly. There is no support tier or account management layer.

What should I include in a support request?

Include a description of the issue, your ExploreXR and WordPress versions, and output from the Debug Toolkit. For AR issues, specify the device, OS version, and browser.