0%

FAQ

Frequently Asked Questions

ExploreXR supports GLB, GLTF, and USDZ files — ideal for modern 3D and AR experiences.

No. ExploreXR is completely no-code. Upload a model, configure your options, and insert it via shortcode or Elementor.

Yes — but AR requires the ExploreXR Premium version.
The free version enables full 3D model viewing, while AR mode (Android + iOS USDZ support) is part of the Premium feature set.

Yes, but full WooCommerce 3D integration is a Premium feature.
With Premium, you can display 3D & AR product views directly on product pages with advanced configuration options.

Basic loading is available for all users, but full loading-screen customization (branding, animations, progress controls) is part of the Premium version.

Basic orbit controls come with the free version.
Expert Camera Controls (camera presets, limits, paths, field-of-view control) are exclusive to ExploreXR Premium.

Additional Support Options

WordPress.org Support Forum

For questions from free-version users or general troubleshooting, visit the official forum:

GitHub Issues & Development

If you encounter a bug, want to request a feature, or contribute to the project:

Still Need Help?

If you haven’t found the answer to your question, feel free to contact me. I usually respond within 2–3 business days.

Witch Version are you using
some screenshots would be great
Can you upload the log file?