Frequently Asked Questions

FAQ

What file formats does ExploreXR support?

ExploreXR supports GLB, GLTF, and USDZ files — ideal for modern 3D and AR experiences.

Do I need coding knowledge to use ExploreXR?

No. ExploreXR is completely no-code. Upload a model, configure your options, and insert it via shortcode or Elementor.

Can I use AR with ExploreXR?

Yes — but AR requires the ExploreXR Premium version.
The free version enables full 3D model viewing, while AR mode (Android + iOS USDZ support) is part of the Premium feature set.

Is WooCommerce integration available?

Yes, but full WooCommerce 3D integration is a Premium feature.
With Premium, you can display 3D & AR product views directly on product pages with advanced configuration options.

Is the loading screen customizable?

Basic loading is available for all users, but full loading-screen customization (branding, animations, progress controls) is part of the Premium version.

Does ExploreXR allow advanced camera control?

Basic orbit controls come with the free version.
Expert Camera Controls (camera presets, limits, paths, field-of-view control) are exclusive to ExploreXR Premium.

What Premium tiers are available?

ExploreXR Premium comes in three tiers, each unlocking different power features:
Pro: Allow 2 Addons
Plus: Allow 4 Addons
Ultra Allow all Addons

How do I embed a 3D model on a page?

Simply copy the generated shortcode and paste it into any post or page:

 ExploreXR Alert: Model not found. Possibly abducted by polygons from another dimension.

Is the plugin compatible with all themes?

Yes — ExploreXR works with any WordPress theme, including Elementor, Gutenberg, Divi, and custom-built templates.

Does ExploreXR affect website performance?

No. ExploreXR includes:

Progressive loading
Lazy loading
Compression support (Draco, Basis)
Device-specific settings
Optimized scripts & caching

This ensures smooth performance even with large models.

Where are the 3D models stored?

Models are securely stored in:
/wp-content/uploads/explorexr_models/

This follows WordPress media storage standards.

Is the plugin GDPR compliant?

Yes — ExploreXR collects zero personal data, uses local dependencies, and follows WordPress security guidelines.

Does ExploreXR support animations or hotspots?

These features are available in the Premium, including:

Animation playback & control
Interactive annotations
Material variants

The free version supports static models only.

What happens when the plugin is uninstalled?

ExploreXR performs a clean uninstall, preserving your uploaded models and settings while removing plugin data safely.

Can I manage multiple models?

Yes. You can upload and manage unlimited models in both the free and premium versions.

How secure is ExploreXR?

The plugin includes:

File validation
Sanitized inputs
Capability checks
Nonce protection
XSS and CSRF prevention
No external CDN dependencies

Security is a top priority.

Where can I get support or documentation?

Full documentation:
Support Forum: WordPress.org
Issue Tracker: GitHub