Refund and Returns Policy

Payment Terms

• ExpoXR Premium is billed as a one-time purchase for a 1-year license period.
• Payments are processed securely via Stripe or PayPal.
• No payment data is stored on ExpoXR servers.
• The license does not renew automatically; renewal is manual after 12 months.
• Updates and support are only available while the license is valid.

Delivery of Digital Content

• Delivery is immediate after payment confirmation.
• The purchase includes the plugin download, license key, and activation instructions.
• Delivery takes place exclusively via email or the customer account.

Refund Policy

• Customers have a 14-day statutory withdrawal right under EU law.
• This withdrawal right expires once the plugin is downloaded or the license key is activated (Art. 356(5) BGB).
• To request a refund within 14 days (before download/activation), contact: hallo@expoxr.com
• Refunds are not possible after digital delivery.
• Technical issues must be reported and will be resolved during the active license period.

Support & Updates

• Support response time: 2–3 business days.
• Includes 1 year of updates and compatibility improvements.
• Support does not include custom development or server setup.